WeSurph Cancellation and Refund Policy

Document ID: cancellation-policy
Version: 2026-09-11-v1
Effective September 11, 2026 at 16:09:06 UTC
Marketplace operator: Yashar Ahmadpour, an individual operating as WeSurph. Public business/support address: 6826 Via Verano, Carlsbad, California 92009, United States.

1. What this policy covers

This policy covers surf lessons and board rentals booked through WeSurph. Read it with the Terms of Service, Privacy Notice, and the lesson participation terms or rental agreement presented for your booking. The provider, service, scheduled start and end, price, and total charge are shown in your booking details. These cancellation rules apply to that original booking. Nothing in this policy limits rights or remedies that applicable law does not allow you to waive.

2. How to request cancellation

Use the cancellation action for your booking in WeSurph. If you cannot complete the request in the app, contact support@wesurph.com with your booking reference and the cancellation request. Do not send payment credentials. For a support request, support will review when WeSurph received it and record the outcome. Keep the cancellation confirmation or support acknowledgment. An unanswered message to the provider alone does not confirm that WeSurph has cancelled the booking.

3. Customer requests at least 24 hours before start

For a booking that remains cancellable, a request received at least 24 hours before its scheduled start qualifies for a full refund of the amount paid for that booking. Exactly 24 hours before start is included. The period means 24 elapsed hours before the start shown in your booking, not the previous calendar day.

Cancelling an unpaid hold does not produce a refund because no payment has been collected. If an authorization or payment is still processing when cancellation is recorded and the payment later succeeds, that payment will be refunded.

4. Later requests and special circumstances

Requests received less than 24 hours before start, after a lesson begins, or after the booking is marked complete require individual support review. Explain the circumstances and provide relevant booking information. This policy does not impose an automatic late-cancellation fee, an automatic refund denial, or a fixed partial-refund formula. Support will communicate the decision and record any resulting refund.

For a board already collected, follow the safe return and condition-evidence process before support reviews a refund. Contact the owner and support if an unsafe condition, injury, or other problem prevents the normal return process; personal safety comes first.

5. Provider cancellation, safety, and postponement

If the provider cancels, or the booking is cancelled for safety, a paid booking receives a full refund. Report safety concerns promptly and stop an activity that is unsafe. You do not need to continue a lesson or use unsafe equipment to preserve a request for review.

Postponing a paid booking means cancelling and refunding the original booking, then arranging a separate new booking. A different date, time, provider, board, or price requires a new booking and its applicable acceptance and payment. An instructor's recorded decision to postpone a lesson cancels the original lesson; it does not silently move your payment to a replacement.

6. Refund processing

Full refund means the amount paid for the cancelled booking, returned through the original payment method. A refund may first appear as queued or pending. It is not complete until the payment processor confirms it, and your bank or payment provider may take additional time to display the credit. Contact support if a refund fails, requires action, or is not received. A payment already under refund or dispute review is handled through that review so the same payment is not refunded twice.

7. Deposits and damage

These launch terms do not collect a security deposit or authorize an automatic damage charge. A return-condition report or damage allegation does not authorize another charge. Report a problem with the relevant condition evidence so support can review it with the parties. This policy does not decide legal responsibility for damage or restrict either party's rights under applicable law.

8. Contact

Cancellation and refund support: support@wesurph.com
Questions about these terms: legal@wesurph.com